Bitter me? Not at all...
Let's get to it, shall we?
Fun Monday this week was an opportunity to share how you met your significant other. As I currently have no significant other, I chose to tell you about my meeting with an ex. I'm actually really glad I did, because most of you seem to have enjoyed my tale. Beckie wanted to know if I plan on writing a romance. You know, I've never considered it, but you never know. If I do, I'll definitely hire you out as "proofreader" haha. And yes Susan, you can help too. Qualcosa di Bello wanted to know where the name "Cognac" came from. Ah, but this tale could possibly divulge too much of his real name. We'll keep it as vague as possible. His real name lends itself to an alcohol related nickname. It is a nickname he's gone by most of his life, and everyone (except for me) addresses him by that nickname. In fact, he introduced himself to me using that nickname. Once I found out his real name, that was the only name I would use for him, never the nickname. When looking for an alias for him here on the blog, I decided to go with a different brand of alcohol. Cognac seemed to fit him even better than the original nickname. Pamela made me laugh out loud with this comment: "Meet cute or cute meat, therein lies the subject of your story". As did Willowtree with this one: "well, at least you got to try him out". Wait till you read the rest of the story WT! ;-) And Jill, I consider myself to be an equal opportunity dater. I've never discriminated who I date based on race or skin tone. That said, there was a time period where white guys just didn't pay ANY attention to me at all, while the black guys were all about me....who am I to argue at that point? ;-) Even now, working in a predominantly white town, most of the flirtatious attention I do get comes from the few black men who's paths I cross. Go figure. Anyway, I promise all more Cognac stories to come.
On to Tuesday: On Tuesday I gave you my second Interview, this time conducted by Ms. Frou Frou. This is where I admit that I'm really clueless sometimes. Frigga commented "Before the internet came along I never once wondered about another persons toilet paper preparation... ;-0" and I said "OH...so that's what that question was about!" Yep, clueless. Lisa and Qualcosa di Bello both were reminded that they have memes to complete...take your time ladies, it's always fun to discover these later lying around in your drafts! There's no other follow up because noone else read that post it seems. (this is me pouting now)...
Okay, I'm over it. My Wordless Wednesday this week will illustrate how much being a blogger has infiltrated my "real" life. First of all, if you haven't seen the picture yet, you must go look. Go ahead, click on the link in this paragraph. I'll wait...
...
...Back? Okay. So, Sunday afternoon and mom and I go shopping. We make a quick stop at a Wal-Mart plaza, and pop into a Payless Shoes. Walking from Payless to Wal-Mart and we see the doll. "Aww, that's so sad" says mom. "OMG, that would make a great picture!" say I. "You should put it on your blog". Says mom, who, by the way, is not the most tech savy person out there. Too funny. Even funnier? Blue Momma's comment. "Is that one of Britney's kids?". Seriously, you had me laughing all the way home on that one.
Also on Wednesday I finally answered a meme that had been sitting in my drafts for quite a while. In this Me Meme, I improvised and gave you five things I'd never done. I was glad I wasn't completely strange and some people (okay, only Beckie really) identified with me. Everyone else seemed baffled, but hey, I got myself an invitation for grilled cheese and skiing from Jill, and a fishing trip from QDB...I'm so in! And Jannis has already answered her tag, so be sure to head on over and visit her for me!
My Thursday Thirteen was one of good will this week. So, I'm just going to ask that if you haven't already done so, please check it out, and help where you can. Thanks!
AND then there was Comcast. If you were wondering where that heading for today's post came from, read this: COMCAST SUCKS and then come on back. So, the update? There is no update. Comcast seems to be even worse at follow through than LawBoy. Except today, if you were to call my home number, instead of receiving endless ringing on your own (which resulted in NO ringing on mine), you would hear this "The number you are trying to reach has been disconnected". Great, now I look like a deadbeat who doesn't pay her bills. LOVELY. Yes, I've called again today. No, they haven't done a damn thing to help me. And yes, I'm pretty damn close to going shopping for a hammer at lunchtime. (Thanks Lisa for telling me about that story, it actually made me laugh, which I really needed this morning).
The saga continues...but my bad P.R. for the company has only just begun.
Thanks for reading me this week. Come back later, I'll try to post something fun.
Showing posts with label comcast. Show all posts
Showing posts with label comcast. Show all posts
Friday, October 19, 2007
Thursday, October 18, 2007
Comcast, How Do I hate thee...let me count the ways
Thursday Thirteen is below this post.
I don't usually do two entries on Thursdays, because TT takes a lot of my energy but today is a special day. A special kind of Comcast Hell day. I'm also not in the habit of calling out companies by name when I trash them, but OH COMCAST, how you've raised my blood pressure in the last 3 weeks!!!
Let me tell you a tale of a corporate giant and an abused customer.
It all started one bright sunny Saturday back in September of 2007. Candid Karina was minding her own business, going about cleaning her home when her telephone rang (oh Verizon, how I miss thee...) On the telephone was a representative from the Castle of Comcast, offering our heroine a deal she could not refuse. You see, Comcast had already sucked her in with the magic of digital cable and broadband internet, and now, they wanted her to sign on for the advent of digital telephone as well. And all it would cost her would be an additional 60 cents per month. This, combined with the fact that she'd no longer have to pay Verizon the $45 per month she was paying, was just too good a deal to pass up.
So a date was set. The Comcast Prince (aka technician) would be out to her house on the last Saturday in September. Candid Karina would stay home that day, and await his arrival between the hours of 11 a.m. and 2 p.m.
Saturday arrived and Karina awaited her prince. At 12:54 p.m.,when he still had not arrived, Karina telephoned the castle (1-800-Comcast) to determine where on his route he was, and when she could expect the pleasure of his company. She was informed at that time that he had just begun a job a few streets away at 12:25 and she would be his next stop. He should be arriving within the hour. Well, as you can guess, the hour came and went, and at 2 p.m. Karina called again to be informed that the prince had reported back to the castle that he had in fact been at her door at 12:35 and nobody was home. As this was a blatant lie, Karina got quite worked up as she informed the representative that this was unacceptable behavior from the prince and his court and she would not stand for it. She had in fact, not only been home, but had her window open (as the weather was lovely outside), and not only had she not seen the prince's carriage drive up her driveway, but her telephone HAD NOT rung to inform her he was out there, nor had her doorbell. After much discussion, and Karina making it clear that a wasted Saturday, along with a blatant lie, were not things she took lightly, a new date was set for the following Saturday, and Karina's account was credited $25 for her troubles. (yeah, Karina works with lawyers, she can pretty much finagle a credit out of anyone who pisses her off).
SO, the following Saturday arrives, and her prince shows up as promissed. A few hours later than she would have preferred, but still within the time frame she was given. Telephone service is established, and one would think we could now close the fairy tale with a happily ever after.
BUT OF COURSE, one would be wrong.
Fast forward if you will to a week later in the kingdom. It is now the second Friday in October, and the weather has turned chilly. The leaves on the trees have phased into varying tones of reds and oranges, and a sweater is required in the early evenings. It is getting close to 10 p.m. and Candid Karina is in for the evening. She is watching some form of entertainment on her television when Shakira begins her "Tortura". It is Karina's mother calling her on her cell phone. But why her cell phone when her home phone is sitting right next to her on the couch, you ask? Well, it turns out that Candid Momma has been trying to reach her daughter for quite a few hours now, but her telephone just rings and rings and rings and nobody picks up. In fact, Candid Momma was beginning to worry that her daughter had fallen down and hit her head. Then Candid Momma decided to call the cell phone, on the off chance that Karina had forgotten to shut it off. Thank goodness, she had, or Candid Momma and Candid Daddy would have been driving over to Karina's home that very Friday evening.
After some expirementing, it is assessed that Karina's telephone can make outgoing phone calls, but no incoming calls are making their way through. Strange. So, Karina calls the Castle again. (1-800-Comcast). She speaks with a representative who assures her that the problem will be fixed within 48 to 72 hours. Karina feels this is a bit of a long stretch of time, but she has a cell phone, and it is the weekend after all, during which she is rarely home, so she accepts her fate.
By Monday evening, 72 hours have elapsed, and her telephone is still not functioning properly. Karina decides to be patient and wait to call back the next morning if the problem is still not fixed. As you can guess, Tuesday morning, still no phone. Karina calls the Castle, and is informed that her trouble ticket has been open way too long, and they will have someone working on her problem within the hour, and it should be fixed in a few hours.
Tuesday evening...still no phone. Another phone call, during which Karina bites a few people's heads off (quite nicely, I might add), and a week's phone service is credited to her account. She is also assured that the problem will be fixed in less than 24 hours. You can see where this is going, right?
24 hours later, it is now Wednesday night, and sure enough, we still have a heroine with NO PHONE SERVICE. Another call is placed to the Castle. This time, after informing the poor representative that she will NOT get off the phone until she receives an explanation for the delay, Karina is finally told the root of the problem. It seems that Verizon has taken back her telephone number, and Comcast is awaiting it's release so they can activate it. Simple enough, no? Perhaps if the kingdom of Comcast had bothered to provide this explanation the first...second...third...fourth time Karina had called, then Karina wouldn't be nearly as upset, and her ulcer wouldn't be acting up. (Okay, I don't really have an ulcer, but after this episode....well, I might). Karina is informed that her telephone number will be released on October 18th (the next day) and she will then have her service resumed. Karina tells the representative that she does not for one minute believe this to be the case, but she appreciates that someone at least finally got to the root of the issue for her.
And so we have arrived, my friends, at the current time. It is now 4:06 p.m. on the 18th of October. As this tale is being told to you, Karina's telephone service has yet to be restored. A call to the Castle was placed about two hours ago, for an update, and one was provided that was unsatisfactory, to say the least. Basically, she was told that there was no "time" listed as to "when" on the 18th service would resume, and so they assumed that meant by the close of business day. 5:00 P.M.?? Karina then informed the poor representative (because Karina realizes it is not the individual's fault, simply the corporate giant that is Comcast's), that if she arrived at home this evening to find she still did not have phone service, her next phone call would be one to cancel her service. As Karina now believes Comcast is the 7th circle of hell, she will begin shopping around for alternate cable and internet service as well.
Not all fairy tales end in Happily Ever After...this one may have quite a different ending. If we can avoid bloodshed, or a trip to the emergency room for Karina due to her elevated blood pressure, we can consider it a happy ending.
Stay tuned...
I don't usually do two entries on Thursdays, because TT takes a lot of my energy but today is a special day. A special kind of Comcast Hell day. I'm also not in the habit of calling out companies by name when I trash them, but OH COMCAST, how you've raised my blood pressure in the last 3 weeks!!!
Let me tell you a tale of a corporate giant and an abused customer.
It all started one bright sunny Saturday back in September of 2007. Candid Karina was minding her own business, going about cleaning her home when her telephone rang (oh Verizon, how I miss thee...) On the telephone was a representative from the Castle of Comcast, offering our heroine a deal she could not refuse. You see, Comcast had already sucked her in with the magic of digital cable and broadband internet, and now, they wanted her to sign on for the advent of digital telephone as well. And all it would cost her would be an additional 60 cents per month. This, combined with the fact that she'd no longer have to pay Verizon the $45 per month she was paying, was just too good a deal to pass up.
So a date was set. The Comcast Prince (aka technician) would be out to her house on the last Saturday in September. Candid Karina would stay home that day, and await his arrival between the hours of 11 a.m. and 2 p.m.
Saturday arrived and Karina awaited her prince. At 12:54 p.m.,when he still had not arrived, Karina telephoned the castle (1-800-Comcast) to determine where on his route he was, and when she could expect the pleasure of his company. She was informed at that time that he had just begun a job a few streets away at 12:25 and she would be his next stop. He should be arriving within the hour. Well, as you can guess, the hour came and went, and at 2 p.m. Karina called again to be informed that the prince had reported back to the castle that he had in fact been at her door at 12:35 and nobody was home. As this was a blatant lie, Karina got quite worked up as she informed the representative that this was unacceptable behavior from the prince and his court and she would not stand for it. She had in fact, not only been home, but had her window open (as the weather was lovely outside), and not only had she not seen the prince's carriage drive up her driveway, but her telephone HAD NOT rung to inform her he was out there, nor had her doorbell. After much discussion, and Karina making it clear that a wasted Saturday, along with a blatant lie, were not things she took lightly, a new date was set for the following Saturday, and Karina's account was credited $25 for her troubles. (yeah, Karina works with lawyers, she can pretty much finagle a credit out of anyone who pisses her off).
SO, the following Saturday arrives, and her prince shows up as promissed. A few hours later than she would have preferred, but still within the time frame she was given. Telephone service is established, and one would think we could now close the fairy tale with a happily ever after.
BUT OF COURSE, one would be wrong.
Fast forward if you will to a week later in the kingdom. It is now the second Friday in October, and the weather has turned chilly. The leaves on the trees have phased into varying tones of reds and oranges, and a sweater is required in the early evenings. It is getting close to 10 p.m. and Candid Karina is in for the evening. She is watching some form of entertainment on her television when Shakira begins her "Tortura". It is Karina's mother calling her on her cell phone. But why her cell phone when her home phone is sitting right next to her on the couch, you ask? Well, it turns out that Candid Momma has been trying to reach her daughter for quite a few hours now, but her telephone just rings and rings and rings and nobody picks up. In fact, Candid Momma was beginning to worry that her daughter had fallen down and hit her head. Then Candid Momma decided to call the cell phone, on the off chance that Karina had forgotten to shut it off. Thank goodness, she had, or Candid Momma and Candid Daddy would have been driving over to Karina's home that very Friday evening.
After some expirementing, it is assessed that Karina's telephone can make outgoing phone calls, but no incoming calls are making their way through. Strange. So, Karina calls the Castle again. (1-800-Comcast). She speaks with a representative who assures her that the problem will be fixed within 48 to 72 hours. Karina feels this is a bit of a long stretch of time, but she has a cell phone, and it is the weekend after all, during which she is rarely home, so she accepts her fate.
By Monday evening, 72 hours have elapsed, and her telephone is still not functioning properly. Karina decides to be patient and wait to call back the next morning if the problem is still not fixed. As you can guess, Tuesday morning, still no phone. Karina calls the Castle, and is informed that her trouble ticket has been open way too long, and they will have someone working on her problem within the hour, and it should be fixed in a few hours.
Tuesday evening...still no phone. Another phone call, during which Karina bites a few people's heads off (quite nicely, I might add), and a week's phone service is credited to her account. She is also assured that the problem will be fixed in less than 24 hours. You can see where this is going, right?
24 hours later, it is now Wednesday night, and sure enough, we still have a heroine with NO PHONE SERVICE. Another call is placed to the Castle. This time, after informing the poor representative that she will NOT get off the phone until she receives an explanation for the delay, Karina is finally told the root of the problem. It seems that Verizon has taken back her telephone number, and Comcast is awaiting it's release so they can activate it. Simple enough, no? Perhaps if the kingdom of Comcast had bothered to provide this explanation the first...second...third...fourth time Karina had called, then Karina wouldn't be nearly as upset, and her ulcer wouldn't be acting up. (Okay, I don't really have an ulcer, but after this episode....well, I might). Karina is informed that her telephone number will be released on October 18th (the next day) and she will then have her service resumed. Karina tells the representative that she does not for one minute believe this to be the case, but she appreciates that someone at least finally got to the root of the issue for her.
And so we have arrived, my friends, at the current time. It is now 4:06 p.m. on the 18th of October. As this tale is being told to you, Karina's telephone service has yet to be restored. A call to the Castle was placed about two hours ago, for an update, and one was provided that was unsatisfactory, to say the least. Basically, she was told that there was no "time" listed as to "when" on the 18th service would resume, and so they assumed that meant by the close of business day. 5:00 P.M.?? Karina then informed the poor representative (because Karina realizes it is not the individual's fault, simply the corporate giant that is Comcast's), that if she arrived at home this evening to find she still did not have phone service, her next phone call would be one to cancel her service. As Karina now believes Comcast is the 7th circle of hell, she will begin shopping around for alternate cable and internet service as well.
Not all fairy tales end in Happily Ever After...this one may have quite a different ending. If we can avoid bloodshed, or a trip to the emergency room for Karina due to her elevated blood pressure, we can consider it a happy ending.
Stay tuned...
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